Ahhh Terms & Conditions, you gotta love’em, but it’s important you do read and understand our Terms and Conditions before purchasing from Sketch Your Pet, because in purchasing from Sketch Your Pet you agree to our Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates to our website.

Privacy and data protection
All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act. We only use your personal information to process your payment, to post your items to you and to inform you of new products and services available from us. You may request that we stop sending you this information at any time and rest assured we will never pass on your personal information to any other third parties.

The contract
These Terms and Conditions govern the sale of goods by us and will form the basis of the Contract between us and you. Before submitting your order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please contact us for clarification. A legally binding contract between us and you will be created upon our acceptance of your order, indicated by our Order Confirmation.

Standard poses and caricature details
The standard pose for our caricatures is a head and shoulders pose, but some people prefer their caricatures to be full bodied? You can request your caricature to be full bodied but it costs extra, as it takes more time to create the additional details. We want your caricature to be as personal to you as possible so if you would like to have your pets name in there or your pets favourite toys in the sketch/colour illustration then we’d love to add in that extra detail, it will cost extra though so please contact us for a quote.

Ordering and refunds
All Orders for sketches/colour illustrations made by you will be subject to these Terms and Conditions. Once you’ve ordered the only way we would be able to cancel your order and issue you a full refund would be if we hadn’t yet started the sketch/colour illustration.
If for any reason we are unable to create/complete your sketches/colour illustrationswe will offer you a full refund.

Prices and Payment
Prices of sketches/colour illustrations are listed on our website at the time of your Order. Our Prices may change at any time but these changes will not affect any Orders that we have already accepted.
We have made every reasonable effort to ensure that our Prices, as shown on our website are correct. Prices will be checked when we process your Order.
Our Prices exclude the cost of delivery. Delivery costs will be added on to your total at the checkout.
All payments for sketches/colour illustrations must be made in advance before we commence work on your sketches/colour illustrations.
If you order through the website you can pay safely and securely via PayPal, or if you were invoiced privately you will be requested to pay via a Direct bank transfer (our account details will be on your invoice). If you have any issues or questions regarding your invoice do not hesitate to contact us.

Delivery
Currently we only ship within the United Kingdom and to The United States of America and Canada. If you live in a country outside of these mentioned please get in touch so we can determine the cost of shipping to you.
We post everything using Royal Mail Special Delivery which is a signed for service, so please make sure that there is someone to sign for your package. If you want to have you item posted to your work address that’s not a problem, just email us the address you’d prefer your item gets posted to and we will aim to get that all sorted for you.
Sketches and colour illustrations both come inside an A4 clear plastic wallet, and are then popped inside a sturdy hard backed envelope for added protection.

Contact details
If you wish to contact us with questions or complaints, you may contact us by telephone on 07704920981 or by email at info@sketchyourpet.co.uk. In certain circumstances you must contact us in writing (when cancelling an Order, for example). When contacting us in writing you may use the following methods: Contact us by email at info@sketchyourpet.co.uk or contact us by pre-paid post at Sketch Your Pet Ltd, 20 Sansome Walk, Worcester, WR1 1LR.

Modifications
The prices of our sketches/colour illustrations are subject to change and we reserve the right at any time to modify or discontinue any of our items without notice at any time.

Copyright
We are the owner or the licensee of all intellectual property rights contained on this site and in the material published on it. All such rights are reserved. If you want to own the rights to the artwork we create for you you can pay for a ‘transfer of copyright’ whereby we pass all rights and ownership of the artwork we produce over to you. You will have full rights to the artwork, OR you may license the artwork from us at a lower fee for a set period of time, in which case we would agree on a licensing arrangement. These options can be expensive so contact us for a quote.

Thanks for reading our Terms and Conditions.

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